Frequently asked questions

FAQs

How long does shipping take?

Shipping times depend on your location. Processing: 1–3 business days, Delivery: 7–14 days. Tracking details will be sent in your confirmation email once your order ships.

Do you offer refunds or a warranty?

Yes. Every RESTORIX™ Knee comes with an industry-leading 2-year warranty. We also offer a 90-day hassle-free return policy. To start a return, contact us at restorix@restorixsupport.com

Are RESTORIX™ devices used in professional therapy offices?

Yes. RESTORIX™ partners with physical therapists, physicians, and chiropractors worldwide to help bring this advanced knee therapy technology to patients in need.

Can I use multiple RESTORIX™ Knee devices at the same time?

Yes. You can use two RESTORIX™ Knee devices simultaneously to treat both knees at once. This is ideal if you experience pain or stiffness in both knees and want balanced therapy and faster relief.

What are the benefits of using the RESTORIX™ Knee? What does it help with?

The RESTORIX™ Knee is designed to provide targeted knee relief and recovery using a combination of infrared therapy, heat therapy, and gentle vibration.

Infrared Therapy - Penetrates deep into the tissue to stimulate circulation, accelerate recovery, and reduce inflammation at the source.

Heat Therapy - Relaxes stiff muscles and joints, helping loosen tight areas while improving flexibility and mobility.

Gentle Vibration - Enhances blood flow, promotes faster healing, and delivers a soothing massage effect to reduce discomfort.

With regular use, the RESTORIX™ Knee can help reduce knee pain, ease stiffness, improve joint mobility, and support long-term knee health. It's a powerful, at-home solution for daily knee recovery and long-term joint support.

Are the RESTORIX™ Knee devices rechargeable?

Yes! Each RESTORIX™ Knee includes a USB Type-C charging cable. Charging time is 2–5 hours with battery life of up to 8–10 therapy sessions per full charge (15 minutes per session at maximum heat and vibration).

Best Practices for Beginners

Prepare Before Use: Fully charge the device before first use, adjust the straps for a snug, comfortable fit, use on bare skin or over thin clothing for best results, have your RESTORIX™ Recovery Knee Gel and RESTORIX™ Knee Brace ready for after your session.

Optimal Usage Guidelines: Hold the power button for 2 seconds to turn the device on, select your therapy mode (Infrared or Laser therapy), adjust heat level to your comfort (105℉, 120℉, or 140℉), choose vibration setting (Low, High, or Auto Cycle), limit each session to 7–10 minutes (device automatically shuts off for safety).

Evening Routine (Recommended): For best results, use in the evening.

Are the RESTORIX™ Knee devices easy to use at home by yourself?

Yes. The RESTORIX™ Knee is designed for effortless, at-home use. Simple LED controls make it easy to activate heat, vibration, and infrared therapy—no assistance required.